Rural broadband is fraught with slow speeds and unexpected outages following wind and weather or unexpected birds or leaves on the line or whatever. It leaves us at the mercy of BT Openreach and, like Forrest Gump's box of chocolates, you never know which engineer you're going to get.
He was an interesting chap, from the valleys, and he liked to pop outside for a fag while the machinery did its calculations. He checked the line, measured it between where it comes in, via the socket in Mum's part of the house, scratched his head, had another fag, fixed the fault and told Brian part of his life story and then related the rest to Mum while he discovered what and where the fault was and that it wasn't yet terminal but soon would be.
As he was leaving, he explained there was a conflict between our phone and broadband, exacerbated by the 8.9m of wire between the line entering the house, splitting (we have two lines) and then wandering around the room to our PC. Basically, it shouldn't work and it won't for much longer and we should think about getting it fixed or face big bills.
So today it was goodbye Plusnet and thank you. They seemed miffed that we were leaving, but let us go with good grace and a disconnection fee of just under a tenner. That's a small price to pay to say goodbye to all the calls from Indian call centres (one famously called me 'fatty' to my answerphone because I didn't pick up!) No more Swansea call centres offering to sell us solar panels (we've got those) and double glazing (ditto) or a new boiler (they haven't yet laid a gas main in the Preseli Hills, so, no.) And no more PPI calls! Yippee! Now I've just got to keep my mobile number a secret....