Tuesday, 29 March 2011
Open letter to BT
Thank you for the problem with the Maenclochog exchange last Thursday which deprived the village and the entire surrounding area of its broadband connection.
Thank you for saying that it could not possibly be a widespread problem as you had not had enough complaints. Thank you for not taking into account that this is a sparsely populated rural area so it was impossible to reach the mythical number you required. Perhaps you should have counted the pupils at the school and the customers of the Post Office on an individual basis.
Thank you for the continued instruction on how to remove the front of the telephone socket inside my house. I keep unscrewing it to look but a test socket has still not magically appeared. Thank you for reminding me to turn my PC off and on again and to unplug my telephone for the afternoon.
Thank you again for telling me to replace my router and microfilter. Both were working perfectly but I understand you require me to drive the 30 miles to Carmarthen to spend £60 on replacements just to be sure.
Thanks also for the threat of a big bill when the BT engineer calls round and finds the non-existent problem with the telecommunication equipment inside my house. I told you the problem was external just as it was last time but I understand I am a clueless woman and you know better. Thank you also for confirming that my telephone line is working perfectly because obviously I couldn't work this out for myself when I dialled my ISP to report the problem.
Thank you for sending out an engineer to begin visiting my neighbours on an individual basis because, obviously, all of our routers, microfilters and PCs mysteriously failed all at the same time.
But I save my biggest thanks for the engineer who drove to the exchange and fixed the problem. It turned out that it was a fault at the exchange after all. Who'd have thought huh?
Just one more thing.
I TOLD YOU SO.
Posted by Maggie Christie at 1:16 pm